Recently I had the chance to join a very good friend, mentor and colleague of mine, Duncan MacPherson of Pareto Systems, on his podcast “Always On”.
I joined Duncan to discuss the state of our industry as it continues to change and evolve with increasingly new technology and virtual based offerings. While technology in our business is an amazing thing, it can underscore opportunity gaps when it comes to perfecting and elevating the client experience while ultimately increasing the enterprise value of a firm… These things are the very foundations of the work we do with our advisors at USA Financial.
Key topics discussed:
If you find the information interesting and want to discuss further, contact me here.
Steve Phillips is the Chief Practice Management and Development Officer, joining USA Financial in 2019. He leads the coaching and...
Long-term client relationships are built on trust and consistency, but over time, familiarity can quietly create a new challenge: loyalty fatigue. In this episode of The Rare Advisor, host Aaron Grady explores why some of the firm’s best and longest-tenured clients may stop noticing value, even when advisors are doing excellent work. He breaks down how the law of familiarity interacts with loyalty fatigue, why satisfaction doesn’t always lead to advocacy, and how advisors can intentionally reveal value to keep relationships strong, visible, and referable over the long term.
In this episode of The Rare Advisor, host Aaron Grady breaks down one of the most common challenges advisors face: great first meetings that never turn into real next steps. Aaron introduces a practical decision framework designed to help advisors guide prospects with clarity, reduce stalled conversations, and uncover the emotional and practical drivers behind their decisions. You’ll learn how to set upfront expectations, uncover what truly matters to prospects, identify misaligned assumptions early, and understand how decisions are actually made. If you want a repeatable way to improve first‑meeting outcomes without pressure or pushiness, this episode is essential listening.
The decision to change your affiliation with a firm is something to make with careful consideration. Choosing the wrong firm can have a significant impact on your financial advisory practice. It’s also important to note that the wrong firm for you might be the right firm for another advisor (and vice-versa).
Long-term client relationships are built on trust and consistency, but over time, familiarity can quietly create a new challenge: loyalty fatigue. In this episode of The Rare Advisor, host Aaron Grady explores why some of the firm’s best and longest-tenured clients may stop noticing value, even when advisors are doing excellent work. He breaks down how the law of familiarity interacts with loyalty fatigue, why satisfaction doesn’t always lead to advocacy, and how advisors can intentionally reveal value to keep relationships strong, visible, and referable over the long term.
In this episode of The Rare Advisor, host Aaron Grady breaks down one of the most common challenges advisors face: great first meetings that never turn into real next steps. Aaron introduces a practical decision framework designed to help advisors guide prospects with clarity, reduce stalled conversations, and uncover the emotional and practical drivers behind their decisions. You’ll learn how to set upfront expectations, uncover what truly matters to prospects, identify misaligned assumptions early, and understand how decisions are actually made. If you want a repeatable way to improve first‑meeting outcomes without pressure or pushiness, this episode is essential listening.
The decision to change your affiliation with a firm is something to make with careful consideration. Choosing the wrong firm can have a significant impact on your financial advisory practice. It’s also important to note that the wrong firm for you might be the right firm for another advisor (and vice-versa).